Shipping & Returns Policy

At PestPlug, we’re committed to making sure you receive your order quickly, securely, and without any hassle. Here’s everything you need to know about our shipping and returns process:

🚚 Shipping Information

• Processing Time:
  All orders are processed within 1–2 business days after you place your order.

• Delivery Time:
  Standard delivery takes 5–10 business days once your order has been dispatched.

• Shipping Cost:
  We offer Free Shipping on all orders across the UK.

• Order Tracking:
  You’ll receive a tracking number via email as soon as your order ships. If you don’t receive your tracking details within a few days, feel free to contact us at Help@pestplug.co.uk

🔄 Returns & Refunds

We stand behind the quality of our products and want you to shop with confidence.

• 30-Day Risk-Free Guarantee:
  If you’re not 100% satisfied with your order, you can request a full refund within 30 days of receiving your item — no need to return it.
  Simply email us at Help@pestplug.co.uk with your order number and a brief reason for your request.

• Damaged or Faulty Items:
  If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll send a replacement or issue a full refund — whichever you prefer.

• Refund Processing Time:
  Once approved, refunds are processed back to your original payment method and usually appear within 3–5 business days, depending on your bank or card provider.

• Exchanges:
  We currently do not offer exchanges. If there’s a problem with your order, please contact us and we’ll make it right.